Last updated: April 2026
By accessing and using the Flori Europa Travel website, you agree to be bound by these Terms of Use. If you do not agree with any part of these terms, please do not use our website. We reserve the right to modify these terms at any time, and continued use of the website after changes constitutes acceptance of the updated terms.
Flori Europa Travel is a tour operator based in Heraklion, Crete, Greece. We provide guided tours, excursions, airport and hotel transfers, and other travel-related services across the island of Crete. Our services are offered in English, Polish, and French. All descriptions of services on our website are provided for informational purposes and may be subject to change without prior notice.
All bookings are subject to availability and confirmation by Flori Europa Travel. By placing a booking, you confirm that the information you have provided is accurate and complete. Payment terms, including deposit requirements and accepted methods of payment, will be communicated during the booking process. A booking is only confirmed once you receive written confirmation from us. Prices are quoted in euros and include VAT where applicable.
Cancellation terms vary depending on the type of service booked. In general:
Specific cancellation terms will be communicated at the time of booking. Flori Europa Travel reserves the right to cancel or modify a service due to unforeseen circumstances, adverse weather conditions, or insufficient participation. In such cases, we will offer an alternative date, an alternative service, or a full refund.
Flori Europa Travel takes all reasonable steps to ensure the safety and quality of our services. However, to the fullest extent permitted by law, we shall not be liable for any direct, indirect, incidental, or consequential damages arising from the use of our website or services, including but not limited to loss of personal belongings, delays, personal injury caused by third-party providers, or circumstances beyond our reasonable control. Participation in tours and excursions is at your own risk. Travel insurance is strongly recommended for all participants.
All content on this website, including text, photographs, graphics, logos, icons, and design elements, is the property of Flori Europa Travel or its licensors and is protected by applicable copyright and intellectual property laws. You may not reproduce, distribute, modify, or create derivative works from any content on this website without our prior written consent.
When using our website, you agree not to:
Our website may contain links to third-party websites for your convenience. These links do not imply endorsement, and we are not responsible for the content, privacy practices, or availability of external sites. Accessing third-party websites is at your own risk, and we encourage you to review their terms and policies.
These Terms of Use are governed by and construed in accordance with the laws of the Hellenic Republic (Greece). Any disputes arising from or relating to these terms shall be subject to the exclusive jurisdiction of the courts of Heraklion, Crete, Greece.
In the event of a dispute, we encourage you to contact us first to seek an amicable resolution. If a satisfactory resolution cannot be reached, either party may submit the dispute to mediation before pursuing formal legal proceedings. European Union residents may also submit complaints through the EU Online Dispute Resolution platform at https://ec.europa.eu/consumers/odr.
We reserve the right to update or modify these Terms of Use at any time. Changes will be posted on this page with a revised "Last updated" date. Your continued use of the website following any changes constitutes acceptance of the updated terms.
If you have any questions about these Terms of Use, please contact us:
Flori Europa Travel
Heraklion, Crete, Greece
Email: info@florieuropatravel.com